Online Contact Center Officer

Job Description:

LightAir is seeking a motivated and independent individual to join our team as an Online Contact Center Officer in Göteborg, Sweden. As an entry-level role, no prior experience is required, making it an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: 1. Respond to customer inquiries via email, chat, and social media channels in a timely and professional manner. 2. Provide accurate and up-to-date information on products, services, and promotions. 3. Assist customers with order tracking, returns, and exchanges. 4. Research and troubleshoot customer issues to provide effective solutions. 5. Collaborate with other departments to ensure customer satisfaction and resolve complex issues. 6. Maintain detailed records of customer interactions and transactions. 7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. Strong communication skills, both written and verbal. 2. Ability to work independently and prioritize tasks effectively. 3. Motivated to provide excellent customer service and exceed customer expectations. 4. Strong research and critical thinking skills to solve problems efficiently. 5. Proficiency in using computer systems and customer service software. 6. A high school diploma or equivalent. 7. Fluency in English and Swedish is required.

Benefits: - Paid Time Off (PTO) - Employee discounts on LightAir products - Paid sick leave - Opportunities for growth and development within the company

Working Environment: At LightAir, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team values collaboration, innovation, and a customer-centric approach to everything we do.

Equal Opportunity Statement: LightAir is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 22, 2024

Join our team at LightAir and be a part of a dynamic and growing company that values customer satisfaction and employee success. Apply now to start your career in online customer service!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.