Online Contact Center Representative

Job Description:

Trustly is seeking a dedicated and energetic Online Contact Center Representative to join our team in Sollentuna. As a part-time Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role and possess excellent communication skills and a strong passion for customer service.

Responsibilities: 1. Respond to customer inquiries via email, chat, and phone in a timely and professional manner. 2. Provide accurate information and assistance to customers regarding products and services. 3. Handle and resolve customer complaints and issues effectively. 4. Work closely with other departments to ensure prompt resolution of customer concerns. 5. Maintain a high level of customer satisfaction through proactive communication and problem-solving. 6. Collect and analyze data to identify trends and areas for improvement in the customer experience. 7. Meet and exceed individual and team targets for customer satisfaction and response times.

Requirements: 1. At least 4 years of experience in a customer service or contact center role. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work in a fast-paced, dynamic environment. 5. Proficiency in using CRM software and other customer service tools. 6. Time management skills and ability to prioritize tasks effectively. 7. Analytical skills to interpret data and identify opportunities for improvement.

Personality Traits: - Dedicated: Committed to providing exceptional customer service and going above and beyond for customers. - Energetic: Enthusiastic, positive, and proactive approach to customer interactions.

Soft Skills: - Time management: Ability to effectively manage time and prioritize tasks to meet deadlines. - Analysis: Ability to gather and interpret data to make informed decisions and improvements.

Benefits: - Free accommodation during working hours. - Travel and spending expenses covered by the company. - Employee discounts on company products and services.

Working Environment: At Trustly, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is collaborative, innovative, and focused on delivering the best customer experience possible.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Trustly is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.