Online Contact Center Specialist

Job Description:

As an Online Contact Center Specialist at Fjällräven, you will be responsible for managing online customer inquiries, providing exceptional customer service, and ensuring a seamless online shopping experience for our customers. This part-time position based in Göteborg, Västra Götalands Län, SE requires a minimum of 4 years of experience in a similar role at the Associate Level.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Assist customers with product information, order status, shipping inquiries, and returns - Resolve customer complaints and issues effectively to ensure customer satisfaction - Collaborate with other department teams to address and resolve customer concerns - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge, promotions, and company policies - Provide feedback to management on customer trends, issues, and suggestions for improvement

Requirements: - High school diploma or equivalent; college degree preferred - 4+ years of experience in customer service, contact center, or related field - Proficient in Microsoft Office Suite and CRM software - Excellent verbal and written communication skills - Strong problem-solving and conflict resolution abilities - Ability to work independently and prioritize tasks effectively - Reliable and able to work in a fast-paced environment - Strong planning and organization skills - Previous experience in e-commerce or retail industry is a plus

Benefits: - Profit sharing - Disability insurance - Dental insurance - Competitive pay and opportunities for advancement

Working Environment: We thrive in an energetic and rapidly evolving work setting where creativity, innovation, and collaboration are celebrated. Join our team of passionate individuals who are dedicated to providing exceptional customer service and driving the success of our brand.

Application Deadline: 2024-05-18

Equal Opportunity Statement: Fjällräven is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.