Online Customer Care Associate

As an Online Customer Care Associate at H&M in Malmö, Skåne Län, SE, you will be responsible for providing exceptional customer service to online shoppers. This part-time role at the Associate Level requires a minimum of 3 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries and resolve any issues via email, chat, or phone in a timely manner - Assist customers with order placements, returns, exchanges, and refunds - Provide product information and advice to customers to help them make informed purchasing decisions - Collaborate with other departments to ensure seamless customer experiences - Maintain accurate records of customer interactions and transactions - Stay up-to-date on company policies, products, and promotions

Requirements: - Dedication to providing top-notch customer service - Reliability and punctuality - Strong planning and organization skills - Excellent communication skills, both written and verbal - Ability to work well in a fast-paced environment - Proficiency in using customer service software and systems - Experience in e-commerce or retail customer service is preferred - Fluency in multiple languages is a plus

Benefits: - Relocation allowance for eligible candidates - Disability insurance coverage - Company-provided equipment for remote work

Working Environment: At H&M, we strive to nurture an entrepreneurial atmosphere within our established organization. We value innovation, creativity, and teamwork, and encourage our employees to take ownership of their work and contribute to the company's success.

Deadline to Apply: May 4, 2024

Equal Opportunity Statement: H&M is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and candidates, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.