Online Customer Care Associate

Job Description:

We are seeking a confident and motivated Online Customer Care Associate to join our team at Quinyx in Sollentuna, Stockholms Län, Sweden. As an Associate Level role, the successful candidate should have at least 2 years of experience in a similar customer care role.

Responsibilities: - Providing excellent customer service through various online channels such as email, chat, and social media - Resolving customer inquiries and issues in a timely and professional manner - Assisting customers with product information, orders, and returns - Maintaining accurate records of customer interactions and transactions - Collaborating with other team members to ensure a seamless customer experience - Continuously seeking ways to improve processes and enhance customer satisfaction

Requirements: - Strong communication skills and ability to work in a fast-paced environment - Adaptability to handle various customer care scenarios and situations - Project management skills to prioritize and execute tasks effectively - Proficiency in using online customer care platforms and tools - Fluency in English and Swedish is required

Personality Traits: - Confident in dealing with customers and finding solutions to their needs - Motivated to provide top-notch customer service and exceed expectations

Benefits: - Travel and spending expenses covered - Employee discounts on our products - Parental leave for new parents to spend time with their families

Working Environment: At Quinyx, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in creating a supportive and collaborative work environment where every team member can thrive and contribute to our success.

Deadline to Apply: May 14, 2024

Equal Opportunity Statement: Quinyx is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.