Online Customer Care Associate

Job Description:

As an Online Customer Care Associate at Hilton in Stockholm, Sweden, you will be responsible for providing exceptional customer service to our guests through various online channels. Your main responsibilities will include responding to inquiries, resolving issues, and ensuring guest satisfaction. You will also be tasked with processing reservations, managing online reviews, and handling any customer feedback.

Requirements:

- 4 years of experience in customer service - Strong communication skills, both written and verbal - Independent and adaptable personality traits - Attention to detail and ability to multitask - Ability to work efficiently in a fast-paced environment - Familiarity with online customer service platforms and systems - Proficiency in Microsoft Office Suite - Comfortable working in a collaborative, global environment - Reliable internet connection and home office setup

Benefits:

- Retirement plan - Relocation allowance - Travel and spending expenses covered for work-related trips - Opportunities for career development and advancement within the company

Equal Opportunity Statement:

Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We strive to create a workplace that values and respects each individual's unique contributions and perspectives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.