Online Customer Care Associate

As an Online Customer Care Associate at Polestar, you will play a crucial role in ensuring that our customers receive top-notch support and assistance with their inquiries and concerns. This part-time position, located in Uppsala, Uppsala Län, SE, is ideal for someone who is adaptable and passionate about providing excellent customer service.

Responsibilities: 1. Respond to customer inquiries and resolve issues promptly via email, chat, and phone. 2. Assist customers with product questions, order tracking, and returns. 3. Collaborate with other team members to ensure a seamless customer experience. 4. Conduct research to address complex customer concerns and provide accurate information. 5. Manage multiple projects simultaneously, ensuring timely completion and high-quality results. 6. Assist in improving customer care processes and procedures to enhance efficiency and customer satisfaction.

Requirements: 1. At least 4 years of experience in customer service or a related field. 2. Strong project management skills to effectively juggle multiple tasks and responsibilities. 3. Excellent research skills to identify and address customer needs effectively. 4. Ability to thrive in a fast-paced environment and embrace change seamlessly. 5. Visa sponsorship is available for the right candidate. 6. Joining bonus offered to successful candidates. 7. Training and professional development opportunities provided for career growth.

Equal Opportunity Statement: Polestar is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you are passionate about providing exceptional customer care and possess the skills and experience required for this role, we encourage you to apply by the deadline of June 29, 2024. Join us at Polestar and be part of a dynamic team dedicated to exceeding customer expectations.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.