Online Customer Care Manager

Job Description:

Oatly is seeking a dedicated and independent Online Customer Care Manager to join our team in Uppsala, SE on a part-time basis. As a mid-to-senior level professional with at least 8 years of experience in customer care or a related field, you will be responsible for managing our online customer care operations and ensuring the highest level of service for our customers.

Responsibilities: - Manage and oversee the online customer care team, including hiring, training, and performance management - Develop and implement strategies to improve customer satisfaction and retention - Monitor and respond to customer inquiries, feedback, and complaints through various online platforms - Analyze customer data and metrics to identify trends and make data-driven decisions - Collaborate with other teams, such as marketing and product development, to improve the overall customer experience - Stay up-to-date on industry trends and best practices in online customer care

Requirements: - 8+ years of experience in customer care or a related field - Strong leadership skills and the ability to manage a team effectively - Excellent communication and interpersonal skills - Proven track record of improving customer satisfaction and retention - Experience with online customer care platforms and tools - Strong time management and strategic planning skills - Bachelor's degree in business administration or a related field (preferred)

Personality Traits: Independent, Dedicated Soft Skills: Time Management, Strategic Planning

Benefits: - Relocation allowance - Training & professional development opportunities - Joining bonus

Working Environment: At Oatly, we empower our employees to take ownership and make impactful decisions. You will have the opportunity to work in a collaborative and innovative environment where your ideas are valued and supported.

Equal Opportunity Statement: Oatly is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, religion, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.