Online Customer Care Officer

Job Description:

We are looking for a dedicated and reliable Online Customer Care Officer to join our team at Re:newcell in Sollentuna, Stockholms Län, SE. As an Associate Level employee with at least 3 years of experience in customer service, you will be responsible for providing exceptional customer care to our online customers.

Responsibilities: 1. Respond to customer inquiries and issues via email, chat, and social media in a timely and professional manner. 2. Assist customers with product information, ordering process, shipping details, and returns. 3. Resolve customer complaints and issues to ensure customer satisfaction. 4. Process orders and manage customer accounts in our online system. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Keep track of customer feedback and provide recommendations for improvement. 7. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Excellent communication skills in English, both written and verbal. 2. Strong time management and organizational skills. 3. Critical thinking and problem-solving abilities. 4. Previous experience in customer service or a related field is required. 5. Ability to work independently as well as part of a team. 6. Proficiency in Microsoft Office and online customer service platforms. 7. Bachelor's degree in business, marketing, or a related field is preferred.

Personality traits: • Dedication to providing excellent customer service. • Reliability in handling customer inquiries and issues.

Soft skills: • Time management to prioritize tasks effectively. • Critical thinking to resolve complex customer issues.

Benefits: • Free accommodation for part-time employees. • Life insurance coverage. • Company-provided equipment for work.

Working environment: At Re:newcell, we value building strong connections among our team members and treating each other like an extended family. Our focus is on creating a supportive and collaborative work environment where everyone can thrive.

Equal Opportunity Statement: Re:newcell is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to diversity and inclusion in all aspects of our company.

Deadline to apply: 2024-07-05

Join our team and be part of a company that values customer care and professional growth. Apply now to become our Online Customer Care Officer!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.