Online Customer Care Representative

Job Description:

We are looking for a detail-oriented and customer-focused Online Customer Care Representative to join our team at ABB Sweden in Uppsala. As a part-time Associate Level position, this role is perfect for someone who is hardworking, resourceful, and passionate about providing excellent customer service.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely manner through various online channels such as email, chat, and social media - Assist customers with product information, orders, returns, and general inquiries - Provide technical support and troubleshoot customer problems - Process customer orders and ensure accurate and timely delivery - Collaborate with internal teams to address customer issues and improve the overall customer experience - Maintain accurate records of customer interactions and transactions

Requirements: - Minimum of 4 years of experience in customer service or a related field - Strong communication skills and ability to work well under pressure - Critical thinking and problem-solving skills to handle complex customer issues - Proficiency in using online customer service platforms and tools - Ability to work independently and as part of a team - Fluency in Swedish and English is required

We offer disability insurance, parental leave, and paid time off (PTO) as part of our comprehensive benefits package. At ABB Sweden, we believe in giving back to the community through corporate social responsibility initiatives, so you will have the opportunity to make a positive impact outside of your day-to-day responsibilities.

Equal Opportunity Statement: ABB Sweden is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, sexual orientation, disability, or any other protected status. All qualified applicants will receive consideration for employment.

If you meet the requirements and are interested in this exciting opportunity, please submit your application by June 29, 2024. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.