Online Customer Care Specialist

Job Description:

LightAir is looking for a part-time Online Customer Care Specialist to join our team in Göteborg, Västra Götalands Län, SE. As an Associate Level position, we are seeking individuals with at least 4 years of experience in customer service. The ideal candidate should possess the personality traits of confidence and independence, as well as soft skills in project management and strategic planning.

Responsibilities: - Respond promptly to customer inquiries via email, chat, and social media platforms - Handle and resolve customer complaints in a timely manner - Maintain a high level of customer satisfaction and retention - Identify and assess customers' needs to achieve satisfaction - Keep records of customer interactions, transactions, and feedback - Collaborate with the marketing team to develop customer engagement strategies - Stay updated on product knowledge and company policies - Assist in creating content for customer care resources

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience as a Customer Care Specialist or similar role - Excellent communication and problem-solving skills - Proficient in CRM software and Microsoft Office - Ability to work independently and manage multiple tasks simultaneously - Strong organizational and time management skills - Fluency in English and Swedish

Benefits: - Free accommodation - Life insurance - Travel opportunities

Working Environment: At LightAir, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing exceptional customer care and ensuring a positive experience for all our customers.

Equal Opportunity Statement: LightAir is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, disability, religion, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.