Online Customer Service Assistant

Job Description:

Natural Cycles is seeking a part-time Online Customer Service Assistant to join our dynamic team in Stockholm, SE. In this role, you will be responsible for providing exceptional customer service to our online users, ensuring a positive experience and timely resolution of any issues or inquiries. The ideal candidate will be independent, driven, and possess strong emotional intelligence and decision-making skills.

Responsibilities: - Respond to customer inquiries via email, chat, and social media in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Ensure accuracy of customer information and update databases as needed - Collaborate with cross-functional teams to optimize customer experience - Monitor online reviews and address any customer feedback or complaints - Proactively identify areas for improvement in our online customer service processes

Requirements: - Bachelor's degree or equivalent work experience - Minimum 4 years of experience in customer service or a related field - Strong communication skills and ability to work independently - Proficiency in Microsoft Office and CRM software - Ability to multitask and prioritize in a fast-paced environment - Experience with e-commerce platforms is a plus - Fluent in English, additional language skills a plus

Benefits: - Gym membership - Relocation allowance - Employee discounts

Working Environment: At Natural Cycles, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing a seamless online experience for our users, and we welcome innovative solutions and ideas from all team members.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Natural Cycles is an equal opportunity employer and encourages applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.