Online Customer Service Manager

Job Description:

Nudie Jeans, a sustainable fashion company based in Malmö, SE, is seeking a talented Online Customer Service Manager to join our team on a part-time basis. As a Mid-to-Senior Level professional with at least 8 years of experience in customer service, you will play a crucial role in managing and overseeing our online customer support operations.

Responsibilities: 1. Manage a team of online customer service representatives, ensuring excellent service delivery and customer satisfaction. 2. Develop and implement strategies to improve the efficiency and effectiveness of our online customer service processes. 3. Monitor and analyze customer feedback and data to identify trends and opportunities for improvement. 4. Collaborate with other departments, such as IT and marketing, to address customer service issues and enhance the overall online shopping experience. 5. Train and mentor team members to enhance their skills and capabilities in delivering exceptional customer service. 6. Stay up-to-date with industry trends and best practices in online customer service management.

Requirements: 1. Energetic and driven personality with a passion for delivering outstanding customer service. 2. Strong decision-making and presentation skills. 3. At least 8 years of experience in online customer service, preferably in a managerial role. 4. Excellent communication and interpersonal skills. 5. Proven track record of meeting or exceeding KPIs and customer satisfaction targets. 6. Ability to thrive in a fast-paced and dynamic work environment.

Benefits: 1. Parental leave for eligible employees. 2. Visa sponsorship for international candidates. 3. Retirement plan options for long-term financial security.

Working Environment: At Nudie Jeans, we believe in creating a work environment that fosters creativity, innovation, and resilience. You will have the opportunity to flourish in a culture that embraces change and responds resiliently to challenges and opportunities.

Deadline to Apply: Interested candidates are encouraged to apply by May 4, 2024.

Equal Opportunity Statement: Nudie Jeans is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.