Online Customer Service Officer

Job Description:

We are looking for a dedicated and resilient Online Customer Service Officer to join our team at Truecaller. As an Associate level role, the ideal candidate will have at least 3 years of experience in customer service roles. The chosen candidate will be responsible for providing excellent customer service through various online channels, such as email, live chat, and social media.

Responsibilities: - Responding to customer inquiries and resolving issues in a timely and professional manner - Providing product information and troubleshooting technical issues - Assisting customers with account management and subscription services - Collaborating with internal teams to escalate and resolve complex customer concerns - Contributing to the improvement of customer service processes and policies - Keeping accurate records of customer interactions and feedback

Requirements: - At least 3 years of experience in customer service roles - Excellent communication skills, both written and verbal - Critical thinking and problem-solving abilities - Leadership skills to handle escalated customer issues effectively - Ability to work in a fast-paced and dynamic environment - Familiarity with CRM systems and online customer service platforms

Personality Traits: - Dedicated: Demonstrates commitment to providing exceptional customer service - Resilient: Able to handle challenging situations with a positive attitude

Soft Skills: - Critical Thinking: Ability to analyze and evaluate customer needs effectively - Leadership: Capable of taking charge and guiding the team towards resolution

Benefits: - Paid overtime for additional work hours - Free accommodation for part-time employees - Vision insurance for all employees

Working Environment: At Truecaller, we are committed to diversity and inclusivity. We strive to create a culture of belonging where every individual feels valued and respected. The Online Customer Service Officer will play a crucial role in paving the way for a more inclusive and supportive work environment.

Equal Opportunity Statement: Truecaller is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a diverse and inclusive workplace where all individuals are welcomed and valued.

Deadline to apply: 2024-05-06

Join us in reshaping the future of customer service with Truecaller. Apply now to be a part of our team in Malmö, Sweden.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.