Online Customer Service Officer

As an Online Customer Service Officer at Essity, located in Malmö, Skåne Län, SE, you will be responsible for providing exceptional customer service and support to our online customers. This part-time Associate Level position requires at least 2 years of experience in customer service.

Responsibilities: 1. Respond to customer inquiries via email, chat, and phone in a timely and professional manner 2. Address and resolve customer complaints and issues 3. Process orders, returns, and exchanges 4. Maintain accurate records of customer interactions and transactions 5. Collaborate with other departments to ensure customer satisfaction 6. Stay up-to-date on product knowledge to provide accurate information to customers 7. Monitor online reviews and provide feedback to the appropriate teams 8. Continuously strive to improve the overall customer experience

Requirements: 1. Reliable and resourceful individual 2. Strong attention to detail and analysis skills 3. Excellent communication and problem-solving abilities 4. Proficiency with CRM software and online communication tools 5. Ability to work independently and collaboratively in a fast-paced environment

Benefits: 1. Training & professional development opportunities 2. Paid sick leave and parental leave benefits 3. Access to a collaborative and innovative working environment

Equal Opportunity Statement: Essity is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We welcome and encourage applications from individuals of all backgrounds and experiences.

If you possess the necessary skills and experience for this role, we encourage you to apply before the deadline on 2024-05-11. Join Essity and unleash your creativity in an environment that fosters innovation and growth.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.