Online Customer Service Officer

Job Description:

As an Online Customer Service Officer at Aspiro, you will be responsible for providing excellent customer support through various online channels. Your primary focus will be to assist customers with inquiries, resolve issues, and ensure customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-focused mindset.

Responsibilities: - Responding to customer inquiries and issues through email, chat, and social media platforms - Providing accurate and timely assistance to customers regarding products, orders, and services - Troubleshooting technical issues and escalating unresolved problems to the appropriate department - Processing returns, exchanges, and refunds in accordance with company policies - Maintaining a high level of professionalism and customer service at all times - Collaborating with other team members to improve customer service processes and procedures - Maintaining up-to-date knowledge of company products and services to better assist customers

Requirements: - Bachelor's degree or equivalent experience - Minimum of 3 years of experience in customer service or a related field - Proficiency in Microsoft Office and customer service software - Excellent communication skills and the ability to work independently - Strong critical thinking and problem-solving abilities - Experience with project management is a plus - Adaptable and able to thrive in a fast-paced, dynamic work environment

Benefits: - Life insurance - Employee discounts - Medical coverage

Equal Opportunity Statement: Aspiro is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you meet the requirements and are looking for a part-time position where you can make a difference in the customer service experience, we encourage you to apply before the deadline on 2024-06-29. Join our team and be a part of a dynamic and growing company in Uppsala, SE.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.