Online Customer Service Representative

Job Description:

We are looking for a reliable and adaptable Online Customer Service Representative to join our team at Camfil in Stockholm. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in customer service.

Responsibilities: - Manage incoming customer inquiries via online chat, email, and phone - Provide accurate and timely information to customers regarding products, services, and orders - Process customer orders and returns efficiently and accurately - Resolve customer issues and complaints in a professional and timely manner - Collaborate with other team members to ensure a seamless customer experience - Utilize negotiation skills to find solutions that meet the needs of both the customer and the company - Demonstrate leadership qualities when dealing with challenging situations or difficult customers - Stay up-to-date on product knowledge and company policies to provide the best possible service

Requirements: - Strong communication skills, both written and verbal - Excellent problem-solving abilities - Ability to work in a fast-paced environment and multitask effectively - Proficiency in MS Office and customer service software - Reliable and able to work flexible hours - Adaptable and willing to learn and grow in a dynamic work environment - Prior experience in customer service or a related field is a plus - Personal qualities: negotiation skills, leadership capabilities

Benefits: - Opportunities for travel to participate in training and development programs - Dental insurance coverage - Ongoing training and professional development opportunities - A vibrant and joyful work environment

Equal Opportunity Statement: At Camfil, we are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We value diversity and welcome applicants from all backgrounds to apply.

Deadline to apply: June 7, 2024

If you are looking to kickstart your career in customer service and possess the qualities we are looking for, we encourage you to apply for the Online Customer Service Representative position at Camfil in Stockholm. Join our team and be a part of a dynamic and rewarding work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.