Online Customer Service Representative

We are seeking a passionate and resilient Online Customer Service Representative to join our team at Sandvik in Sollentuna, Stockholms Län, SE. As an Associate Level role, the ideal candidate will have at least 3 years of experience in customer service.

Responsibilities: - Respond promptly to customer inquiries via chat, email, or social media platforms - Resolve customer complaints and issues effectively and efficiently - Provide product information, pricing, and shipping details - Process orders, returns, and exchanges - Maintain a high level of customer satisfaction and retention - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate and detailed records of customer interactions

Requirements: - Strong communication skills - Excellent problem-solving abilities - Ability to manage multiple tasks and prioritize effectively - Experience with CRM systems - Proficiency in Microsoft Office suite - People management skills - Cooperation skills

Benefits: - Gym membership - Company transportation - Relocation allowance

Working Environment: At Sandvik, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing exceptional customer service and building strong relationships with our customers.

Equal Opportunity Statement: Sandvik is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce.

Deadline to Apply: 2024-07-12

If you meet the requirements and are interested in joining a dynamic customer service team, please apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.