Online Customer Service Specialist

Job description:

Teenage Engineering is seeking a dedicated and hardworking Online Customer Service Specialist to join our team in Uppsala, SE. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in customer service.

Responsibilities: - Respond to customer inquiries via email, chat, and social media in a timely and professional manner - Provide accurate information about products, services, policies, and promotions - Assist customers with order processing, shipping, and returns - Troubleshoot and resolve customer issues and complaints effectively - Collaborate with other team members to improve customer satisfaction and retention - Maintain a positive attitude and represent the company in a positive manner at all times

Requirements: - Strong communication and interpersonal skills - Excellent decision-making abilities and problem-solving skills - Ability to work well in a team-oriented environment and collaborate with others - Proficiency in using computer systems and software applications - Must be detail-oriented and able to multi-task efficiently - Prior experience in customer service is a plus but not required

Personality traits: hardworking, dedicated Soft skills: decision-making, cooperation

Benefits: - Employee discounts on Teenage Engineering products - Life insurance coverage - Disability insurance coverage

Working environment: At Teenage Engineering, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, diversity, and collaboration to deliver exceptional service to our customers.

Deadline to apply: 2024-05-06

Equal opportunity statement: Teenage Engineering is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.