Online Customer Success Assistant

Job Description: As an Online Customer Success Assistant at Peltarion, you will play a key role in ensuring the success and satisfaction of our online customers. Working closely with our Customer Success team, you will be responsible for providing exceptional support and assistance to our clients to help them maximize the value they receive from our products and services. This is a part-time, entry-level position ideal for individuals with at least 1 year of experience in a customer-facing role.

Responsibilities: - Respond to customer inquiries and provide timely and accurate information and assistance via email, chat, and phone - Help customers navigate our online platform and troubleshoot any technical issues they may encounter - Develop a deep understanding of our products and services in order to effectively address customer needs and concerns - Identify opportunities to upsell or cross-sell additional products or services to customers - Proactively reach out to customers to gather feedback and address any concerns they may have - Collaborate with the Customer Success team to create resources and materials to support customer success - Maintain accurate records of customer interactions and feedback in our CRM system

Requirements: - Confident and driven personality with a passion for delivering excellent customer service - Strong emotional intelligence and problem-solving skills - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Comfortable working in a fast-paced environment and adapting to changing priorities - Proficiency in using CRM systems and online collaboration tools - Prior experience in a customer-facing role is preferred

Benefits: - Medical coverage - Paid sick leave - Remote work flexibility

Working Environment: At Peltarion, we embrace creativity in a culture that values fresh ideas and inventive solutions. You will have the opportunity to work with a diverse and talented team of individuals who are committed to driving customer success and innovation.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Peltarion is an equal opportunity employer and is committed to creating an inclusive and diverse workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.