Online Customer Success Manager

Job Description:

As an Online Customer Success Manager at G5 Entertainment, you will be responsible for ensuring the satisfaction and success of our online customers. You will focus on building strong relationships with customers, addressing their needs and concerns, and driving retention and loyalty. You will work closely with cross-functional teams to deliver a seamless experience for our customers, ultimately contributing to the overall success of the company.

Responsibilities:

- Build and maintain strong relationships with online customers - Address customer inquiries, concerns, and escalations in a timely and professional manner - Analyze customer data and feedback to identify areas for improvement and opportunities for growth - Collaborate with internal teams to implement strategies and initiatives to enhance the customer experience - Monitor key performance metrics related to customer satisfaction, retention, and lifetime value - Develop and execute customer success programs and initiatives to drive engagement and loyalty - Provide training and support to internal teams on best practices for customer success - Stay up-to-date on industry trends and best practices in customer success

Requirements:

- Bachelor's degree in Business, Marketing, or related field - 8+ years of experience in customer success, account management, or related roles - Strong communication and interpersonal skills - Dedication to customer satisfaction and success - Resilient and able to handle challenging situations with professionalism - Attention to detail and ability to prioritize and manage multiple tasks - Ability to work collaboratively with cross-functional teams - Experience working in a fast-paced and dynamic environment - Knowledge of CRM systems and customer success tools - Fluent in English, additional languages a plus

Benefits:

- Parental leave - Disability insurance - Paid sick leave - Opportunities for professional development and growth

Working Environment:

At G5 Entertainment, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and believe that a supportive and inclusive work environment leads to better outcomes for our team and our customers.

Equal Opportunity Statement:

G5 Entertainment is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, or any other protected characteristic. We celebrate diversity and are dedicated to creating an inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.