Online Customer Support Associate

Job Description:

Fjällräven, a leading outdoor clothing and equipment brand, is seeking a dynamic and customer-focused Online Customer Support Associate to join our team in Malmö, SE. As a part-time Associate Level position, the Online Customer Support Associate will be responsible for providing exceptional customer service to our online customers.

Responsibilities: - Respond to customer inquiries and provide support via email, chat, and phone - Assist customers with product information, sizing, and order-related questions - Troubleshoot and resolve customer issues in a timely and professional manner - Process returns and exchanges according to company policies - Collaborate with other departments, such as Sales and Marketing, to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and promotions to effectively assist customers

Requirements: - 3 years of experience in customer service or a related field - Independent and energetic personality traits - Critical thinking and teamwork skills - Excellent communication and problem-solving abilities - Ability to work in a fast-paced environment and multitask effectively - Proficiency in written and spoken English (additional languages are a plus) - Basic knowledge of Microsoft Office and customer service software

Benefits: - Parental leave - Visa sponsorship - Free food

Working Environment: At Fjällräven, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team is passionate about the outdoors and dedicated to providing exceptional customer service. Join us and be a part of a collaborative and supportive work environment.

Deadline to Apply: Interested candidates must apply by May 2, 2024.

Equal Opportunity Statement: Fjällräven is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.