Online Customer Support Manager

Job Description: The Online Customer Support Manager at Quinyx will be responsible for managing all aspects of online customer support operations. This position requires a highly skilled individual with at least 8 years of experience in customer support and a strong background in online customer service management.

Responsibilities: - Manage a team of online customer support representatives - Ensure timely and effective customer support through various online channels such as email, chat, and social media platforms - Develop and implement customer support strategies to improve overall customer satisfaction - Monitor customer support metrics and performance to identify areas for improvement - Collaborate with other departments to address customer issues and optimize the online customer experience - Train and mentor new customer support team members - Stay up-to-date on industry trends and best practices in online customer support

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 8 years of experience in customer support, with at least 3 years in a management role - Strong communication and interpersonal skills - Excellent problem-solving abilities - Resilient attitude and ability to handle challenging situations - Energetic personality with a passion for providing exceptional customer service - Proficient in data analysis to drive decision-making - Persuasion skills to influence customer behavior and drive positive outcomes

Personality Traits: - Resilient - Energetic

Soft Skills: - Analysis - Persuasion

Benefits: - Employee discounts - Vision insurance - Dental insurance

Working Environment: Quinyx is committed to promoting equality and fairness for all employees. We strive to create an inclusive and diverse workplace where everyone is treated with respect and has equal opportunities for growth and success.

Deadline to Apply: 2024-05-29

Equal Opportunity Statement: Quinyx is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to creating a diverse and inclusive work environment where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.