Online Customer Support Manager

Job Description:

Koenigsegg Automotive AB is seeking a highly qualified and experienced Online Customer Support Manager to join our team in Malmö, Skåne Län, SE. This is a part-time position with a mid-to-senior level seniority, requiring a minimum of 7 years of experience in a similar role.

Responsibilities: - Manage the online customer support team to ensure excellent customer service and satisfaction - Monitor customer inquiries and provide timely and accurate responses - Develop and implement strategies to improve the online customer support experience - Collaborate with other departments to address customer concerns and provide solutions - Analyze customer feedback and data to identify trends and make recommendations for improvement - Train and mentor team members to enhance their skills and performance - Stay updated on industry trends and best practices in online customer support

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in online customer support management - Strong communication and interpersonal skills - Ability to multitask and work under pressure - Adaptable and motivated with a positive attitude - Presentation and innovation skills - Knowledge of CRM software and online communication tools

Benefits: - Gym membership - Free food - Remote work flexibility

Working Environment: At Koenigsegg Automotive AB, we cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where everyone can thrive.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Koenigsegg Automotive AB is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.