Online Live Chat Manager

Job Description:

G5 Entertainment is seeking a dynamic and experienced Online Live Chat Manager to join our team in Malmö, Skåne Län, Sweden. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role. The Online Live Chat Manager will be responsible for managing our online live chat platform, ensuring exceptional customer service and driving customer engagement.

Responsibilities: - Manage and oversee the online live chat platform, providing prompt and accurate responses to customer inquiries - Monitor chat conversations to ensure quality and consistency in communication - Develop and implement strategies to increase customer engagement through the live chat platform - Collaborate with cross-functional teams to address customer issues and provide solutions in a timely manner - Analyze chat data and metrics to identify trends and make recommendations for improvement - Train and mentor chat agents to ensure they have the skills and knowledge to provide excellent service to customers

Requirements: - 5 years of experience in a similar role - Strong communication skills and the ability to adapt to different customer needs - Confidence in managing online chat platforms and resolving customer issues effectively - Creativity in developing engaging chat interactions that drive customer engagement - Ability to work in a fast-paced environment and multitask effectively - Prior experience in a customer service or online support role is preferred

Personality Traits: - Confident - Adaptable

Soft Skills: - Creativity - Communication

Benefits: - Paid sick leave - Remote work flexibility - Company transportation

Working Environment: At G5 Entertainment, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every team member feels valued and respected.

Equal Opportunity Statement: G5 Entertainment is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.