Online Live Chat Specialist

Job Description:

We are seeking a dynamic Online Live Chat Specialist to join our team at Re:newcell in Uppsala, Sweden. As an Associate Level position with a part-time schedule, the Online Live Chat Specialist will play a crucial role in providing exceptional customer service through online chat communication.

Responsibilities: - Engage with customers in real-time through online chat to provide information, support, and assistance - Manage multiple chat conversations simultaneously while maintaining a high level of professionalism and accuracy - Identify customer needs and recommend appropriate products or services to meet those needs - Resolve customer complaints and issues in a timely and effective manner - Collaborate with other team members to ensure a seamless customer experience across all channels - Document interactions and follow up with customers as needed to ensure satisfaction

Requirements: - Minimum of 3 years of experience in customer service or a related field - Adaptable and confident personality traits - Strong critical thinking skills and ability to problem-solve under pressure - Demonstrated leadership abilities in a team environment - Excellent written communication skills in Swedish and English - Ability to work independently and collaboratively in a fast-paced environment - Proficiency in using online chat platforms and CRM systems

Benefits: - Travel and spending expenses coverage - Disability insurance - Gym membership

Working Environment: At Re:newcell, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing a supportive and inclusive work environment where every team member has the opportunity to thrive and develop their skills.

Deadline to Apply: April 17, 2024

Equal Opportunity Statement: Re:newcell is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.