Online Support Manager

Aspiro is seeking a part-time Online Support Manager to join our team in Sollentuna, Stockholms Län, SE. The ideal candidate will be energetic, resilient, possess strong analytical skills, and demonstrate adaptability in a fast-paced environment.

Responsibilities: - Manage and oversee all online support channels including email, chat, and social media. - Provide exceptional customer service by resolving inquiries and issues promptly and effectively. - Analyze customer feedback and data to identify trends and areas for improvement. - Develop and implement strategies to enhance the overall online support experience. - Collaborate with cross-functional teams to ensure alignment and consistency in customer communication. - Train and mentor support staff to ensure high-quality service delivery. - Monitor and track key performance indicators to assess the effectiveness of online support initiatives. - Stay updated on industry best practices and technologies to continuously improve processes.

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field. - Minimum of 5 years of experience in a customer service or online support role. - Excellent communication skills, both written and verbal. - Strong problem-solving skills and attention to detail. - Proficiency in CRM systems and online support tools. - Ability to work independently and as part of a team. - Prior experience in managing support staff is a plus.

Benefits include free food, remote work flexibility, and paid sick leave. Aspiro values corporate social responsibility and provides opportunities for employees to give back to the community through various initiatives.

Equal Opportunity Statement: Aspiro is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to apply: May 29, 2024. Thank you for your interest in joining the Aspiro team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.