Online Support Manager

Job Description:

Electrolux is seeking a resourceful and reliable Online Support Manager to join our team in Göteborg, Sweden. As the Online Support Manager, you will be responsible for managing and overseeing all aspects of online customer support for our products. This is a part-time position with a mid-to-senior level of seniority, requiring at least 8 years of experience in a similar role.

Responsibilities: 1. Develop and implement strategies to improve the online customer support experience. 2. Manage a team of online support representatives to ensure timely and accurate responses to customer inquiries. 3. Monitor customer feedback and implement changes to improve customer satisfaction. 4. Collaborate with other departments to address and resolve online customer support issues. 5. Analyze data and metrics to measure the effectiveness of online support initiatives. 6. Stay up-to-date on industry trends and best practices in online customer support.

Requirements: 1. At least 8 years of experience in online customer support or a related field. 2. Strong problem-solving skills and the ability to think on your feet. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Experience with customer relationship management (CRM) software is a plus.

Personality Traits: - Resourceful: The ability to find creative solutions to challenging problems. - Reliable: Demonstrating consistently high-quality work and meeting deadlines.

Soft Skills: - Problem-solving: The ability to identify and address issues effectively. - Communication: Clear and effective communication with customers and team members.

Benefits: - Company equipment provided. - Remote work flexibility. - Free accommodation in Göteborg.

Working Environment: At Electrolux, we empower our employees to take ownership of their work and make impactful decisions. As an Online Support Manager, you will have the opportunity to contribute to the success of our online customer support department and make a positive impact on our customers' experience.

Equal Opportunity Statement: Electrolux is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and strive to create a supportive and inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.