Online Support Manager

Job Description:

Koenigsegg Automotive AB is seeking a dynamic and experienced Online Support Manager to join our team in Stockholm, SE. This part-time position is ideal for someone with 6 years of experience in a similar role and who possesses a strong work ethic and a passion for providing exceptional customer support.

Responsibilities: 1. Manage and oversee all online support operations, including responding to customer inquiries, troubleshooting technical issues, and resolving complaints. 2. Develop and implement strategies to improve customer satisfaction and retention rates. 3. Collaborate with cross-functional teams to ensure a smooth customer experience across all online platforms. 4. Analyze and report on key performance metrics to identify areas for improvement. 5. Stay up-to-date on industry trends and best practices in online customer support. 6. Train and mentor support staff to enhance their skills and knowledge. 7. Handle escalated customer issues and provide timely solutions. 8. Continuously strive to enhance the online support process and streamline operations.

Requirements: 1. 6 years of experience in online support or a related field. 2. Energetic and motivated individual with a strong commitment to customer service. 3. Excellent teamwork and problem-solving skills. 4. Ability to work independently and prioritize tasks effectively. 5. Strong communication skills, both written and verbal. 6. Proficiency in various online support tools and platforms. 7. Bachelor's degree in Business Administration or a related field (preferred).

Benefits: 1. Joining Bonus 2. Travel opportunities 3. Disability insurance

Working Environment: At Koenigsegg Automotive AB, we believe in cultivating a sense of ownership and responsibility at every level. Our team members are empowered to take initiative and contribute to the success of the company. We value collaboration and innovation, and we strive to create a positive and inclusive work environment for all.

Equal Opportunity Statement: Koenigsegg Automotive AB is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified candidates are encouraged to apply.

Deadline to Apply: 2024-07-12

If you meet the qualifications above and are looking for an exciting opportunity to grow your career in online support, we encourage you to apply for the Online Support Manager position at Koenigsegg Automotive AB. Join us in revolutionizing the automotive industry and delivering exceptional customer experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.