Online Support Officer

Job Description:

We are looking for a dynamic and motivated Online Support Officer to join our team at LeoVegas in Sollentuna, Stockholms Län, SE. As an Associate Level position, the Online Support Officer will be responsible for providing excellent customer service and support to our online platform users. This is a part-time position with the opportunity to grow within the company.

Responsibilities: - Respond to customer inquiries and provide technical support via online communication channels such as emails, chat, and social media. - Troubleshoot and resolve customer issues in a timely and efficient manner. - Educate customers on how to use our online platform effectively. - Collaborate with other departments to address customer concerns and improve the overall user experience. - Monitor online platform activities and report any issues to the appropriate team members. - Assist in creating and implementing strategies to enhance customer satisfaction and retention.

Requirements: - At least 2 years of experience in a customer support role. - Hardworking and able to work independently with minimal supervision. - Strong communication and interpersonal skills. - Creativity and strategic planning abilities. - Familiarity with online platforms and technical support tools. - Ability to multitask and prioritize tasks effectively. - Fluency in Swedish and English is required.

Benefits: - Dental insurance - Free food - Free accommodation

Working Environment: Join our team at LeoVegas to unleash your creativity in a setting that celebrates and nurtures innovation. We provide a supportive and collaborative work environment where you can grow professionally and make a positive impact on our online platform users.

Equal Opportunity Statement: LeoVegas is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.