Online Support Specialist

Job Description:

Axis Communications, a leading provider of network video solutions, is seeking a motivated and independent Online Support Specialist to join our team in Sollentuna, Stockholms Län, SE. As an Associate Level position, the Online Support Specialist will be responsible for providing technical support to customers via online channels, such as email, chat, and social media. This part-time role requires a minimum of 4 years of experience in a similar field.

Responsibilities: - Respond to customer inquiries and provide technical support via online channels - Troubleshoot and resolve technical issues with Axis Communications products - Escalate complex issues to the appropriate department for resolution - Keep accurate records of customer interactions and technical issues - Assist in the development of online support resources, such as FAQs and knowledge base articles - Provide feedback to the product development team based on customer inquiries and issues

Requirements: - 4 years of experience in a technical support role - Motivated individual with the ability to work independently - Strong presentation and leadership skills - Excellent written and verbal communication skills - Proficiency in using online support tools and platforms - Knowledge of network video solutions and security systems is a plus

Benefits: - Joining Bonus - Retirement plan - Free food

Working Environment: At Axis Communications, we provide an environment where technology is harnessed to drive innovation and efficiency. As an Online Support Specialist, you will have the opportunity to work with cutting-edge technology and make a real impact on our customers' experience.

Equal Opportunity Statement: Axis Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: June 29, 2024

If you meet the requirements and are looking for a rewarding career in online support, we encourage you to apply to join our team at Axis Communications.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.