Online Web Chat Assistant

Nyckel, a leading e-commerce company based in Uppsala, is seeking a part-time Online Web Chat Assistant to join our dynamic team. As an Associate Level position, we require a candidate with at least 3 years of experience in a similar role. The ideal candidate will possess a strong work ethic, be reliable, and have the ability to adapt to various situations.

Responsibilities: - Assist customers through online chat platforms with inquiries, product information, and purchases - Provide exceptional customer service and ensure a positive online shopping experience - Work closely with the team to resolve customer issues and provide timely solutions - Collaborate with other departments to improve website functionality and user experience - Stay up-to-date on product knowledge and industry trends to provide accurate information to customers - Maintain a positive attitude and strive for continuous improvement in all aspects of the job

Requirements: - Strong communication skills and the ability to work well in a team environment - Proficiency in using online chat platforms and basic computer skills - Ability to multitask and prioritize tasks in a fast-paced environment - Previous experience in customer service or e-commerce is preferred - Must be innovative and willing to learn new technologies and tools - Reliable and adaptable with a positive attitude towards problem-solving

Benefits: - Paid Time Off (PTO) - Disability insurance - Free food during shifts - Opportunities for growth and development within the company

Working Environment: At Nyckel, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing the best possible service to our customers while fostering a positive and collaborative work environment.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Nyckel is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.