Online Web Chat Manager

Job Description:

Epiroc, a leading manufacturer of mining equipment and drilling solutions, is seeking a part-time Online Web Chat Manager to join our team in Malmö, Skåne Län, SE. This position is ideal for a candidate with 7 years of experience in online customer service and chat management, looking to take on a mid-to-senior level role.

Responsibilities: - Manage and oversee the online web chat platform to ensure efficient and effective communication with customers - Train and supervise a team of chat agents to provide timely and accurate responses to customer inquiries - Analyze chat logs and performance metrics to identify trends and areas for improvement - Collaborate with the marketing and sales teams to optimize chat campaigns and promotions - Implement best practices for customer engagement and retention through the chat platform - Handle escalated customer issues and provide resolution in a professional and timely manner

Requirements: - 7 years of experience in online customer service and chat management - Resourceful and hardworking individual with strong people management skills - Analytical thinker with the ability to interpret data and make strategic decisions - Excellent communication and problem-solving skills - Proficiency in online chat platforms and CRM systems - Bachelor's degree in Marketing, Communications, or a related field preferred

Benefits: - Company equipment provided - Dental insurance coverage - Travel opportunities to attend industry events and conferences

Working Environment: At Epiroc, we empower our employees to take ownership and make impactful decisions that drive our business forward. We prioritize a collaborative and supportive work environment where employees are encouraged to innovate and excel in their roles.

Equal Opportunity Statement: Epiroc is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-06-12

Join our team and help us shape the future of mining technology with your expertise in online web chat management! Apply now to be considered for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.