Support Assistant - Work from home

Job Description:

Sinch is seeking a part-time Support Assistant to work remotely from home in Sollentuna, Stockholms Län, SE. As an Associate Level Support Assistant, you will be responsible for providing excellent customer service and technical support to our clients. The ideal candidate will have at least 4 years of experience in a similar role and possess a high level of energy and passion for helping others.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Document all interactions with customers in our CRM system - Collaborate with the technical support team to escalate complex issues - Proactively identify opportunities to improve our customer support processes - Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements: - 4 years of experience in a customer support or technical support role - Excellent communication skills and a customer-focused mindset - Strong analytical and problem-solving abilities - Creative thinking skills to find innovative solutions to customer issues - Ability to work independently and prioritize tasks effectively - Energetic and passionate about providing top-notch customer service - Proficiency in using CRM systems and other support tools

Benefits: - Company equipment provided for remote work - Paid sick leave and paid overtime opportunities - Opportunity to work in a dynamic and collaborative environment - Support and training to help you succeed in your role

Working Environment: At Sinch, we strive for excellence in everything we do. We set high standards for achievement and encourage our team members to constantly improve and grow. As a Support Assistant, you will be part of a team that values teamwork, creativity, and dedication to customer satisfaction.

Equal Opportunity Statement: Sinch is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all team members feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.