Support Associate

Job Description:

Snow Software is seeking a confident and independent Support Associate to join our team in Sollentuna, Stockholms Län. As an Associate Level Support Associate, you will be responsible for providing exceptional customer support and assistance to our clients.

Responsibilities: 1. Assist customers with technical issues and product inquiries via phone, email, and online chat. 2. Troubleshoot and resolve customer problems in a timely and efficient manner. 3. Provide product demonstrations and training to customers. 4. Collaborate with internal teams to escalate and follow up on unresolved issues. 5. Maintain accurate records of customer interactions and feedback. 6. Contribute to the continuous improvement of support processes and procedures. 7. Participate in team meetings and training sessions as required.

Requirements: 1. At least 4 years of experience in a customer support role. 2. Excellent communication and presentation skills. 3. Ability to work independently and prioritize tasks effectively. 4. Creative problem-solving skills. 5. Knowledge of software products and technologies is a plus. 6. Availability to work part-time hours, with flexibility to work evenings and weekends if needed.

Personality Traits: Confident, independent Soft Skills: Presentation, creativity

Benefits: 1. Paid sick leave 2. Company equipment provided 3. Parental leave benefits

Working Environment: At Snow Software, we encourage a spirit of exploration and taking calculated risks for growth. We believe in fostering a collaborative and inclusive work environment where all team members are valued and supported in their professional development.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Snow Software is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or religion.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.