Remote Support Associate

Job Description:

We are looking for a Remote Support Associate to join our team at G5 Entertainment in Uppsala, SE. As a part-time Associate Level position, you will be responsible for providing remote support to our customers and assisting them with any technical issues they may encounter while using our products. This role requires a confident and reliable individual who possesses excellent presentation and research skills.

Responsibilities: 1. Provide remote technical support to customers via phone, email, or chat. 2. Troubleshoot and resolve customer issues in a timely and professional manner. 3. Document customer interactions and solutions in our CRM system. 4. Collaborate with the product development team to identify and address common customer issues. 5. Keep up-to-date with product knowledge and industry trends. 6. Assist in creating support documentation and FAQs for customers. 7. Participate in team meetings and training sessions as required. 8. Maintain a high level of customer satisfaction and retention.

Requirements: 1. Minimum of 3 years of experience in a customer support role. 2. Strong presentation and research skills. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Detail-oriented and able to multitask effectively. 6. Knowledge of CRM systems and support tools. 7. Proficiency in Microsoft Office Suite. 8. Confident and reliable personality traits.

Benefits: 1. Vision insurance. 2. Paid overtime. 3. Travel opportunities.

Working Environment: At G5 Entertainment, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to delivering exceptional customer support and driving innovation in the gaming industry.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: G5 Entertainment is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.