Support Manager

Job Description:

Trustly is seeking a part-time Support Manager to join our team in Uppsala, SE. As a Support Manager, you will be responsible for overseeing the support team and ensuring that all customer requests are handled in a timely and professional manner. This role is perfect for someone who is independent, motivated, and has strong leadership and decision-making skills.

Responsibilities: 1. Manage and lead a team of support agents to ensure the highest level of customer service 2. Develop and implement support strategies to improve efficiency and customer satisfaction 3. Handle escalated customer inquiries and provide resolution 4. Train and onboard new support team members 5. Monitor support metrics and KPIs to identify areas for improvement 6. Collaborate with other departments to ensure a seamless customer experience 7. Stay up-to-date on industry trends and best practices in customer support

Requirements: 1. Bachelor's degree in business or related field 2. Minimum of 5 years of experience in a customer support role 3. Strong leadership and decision-making skills 4. Excellent communication and interpersonal skills 5. Ability to work independently and manage a team effectively 6. Experience with CRM software and support ticketing systems 7. Motivated to drive continuous improvement in customer support processes

Benefits: 1. Travel opportunities 2. Free accommodation 3. Gym membership

Working Environment: At Trustly, we encourage curiosity and questioning to fuel innovation and growth. We provide a collaborative and diverse work environment where employees are encouraged to think creatively and challenge the status quo.

Equal Opportunity Statement: Trustly is an equal opportunity employer and does not discriminate on the basis of race, gender, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: 2024-05-17

If you meet the requirements and are interested in joining a dynamic team where your skills and expertise will be valued, we encourage you to apply for the Support Manager position at Trustly in Uppsala, SE.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.