Support Manager

Job Description:

We are looking for a skilled Support Manager to join our team at Kry in Uppsala, SE. As a Support Manager, you will be responsible for managing a team of support specialists, ensuring the highest level of customer satisfaction and resolving any issues that may arise. This position is part-time and requires a mid-to-senior level of experience, with at least 7 years in a similar role.

Responsibilities: - Manage and lead a team of support specialists, providing guidance, training, and support as needed - Develop and implement strategies to improve customer satisfaction and overall support processes - Monitor and analyze support metrics to identify areas for improvement and implement changes as necessary - Handle escalated customer issues and provide timely resolution - Work closely with other departments to ensure a seamless customer experience

Requirements: - 7+ years of experience in a support management role - Passionate and motivated individual with a strong desire to drive customer satisfaction - Excellent people management and problem-solving skills - Ability to work in a fast-paced environment and manage multiple priorities simultaneously - Strong communication and interpersonal skills - Bachelor's degree in a related field is preferred

Benefits: - Training & professional development opportunities - Travel opportunities - Visa sponsorship

Working Environment: At Kry, we uphold the highest standards of ethical conduct and integrity. We value diversity and inclusion in our workplace, and strive to create a supportive and collaborative environment for all employees.

Deadline to apply: 2024-06-07

Equal Opportunity Statement: Kry is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. We are committed to building a diverse and inclusive team and encourage all qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.