Support Manager

Job Description:

We are looking for a dynamic and driven Support Manager to join our team at Koenigsegg Automotive AB in Stockholm, SE. As a Support Manager, you will be responsible for overseeing the support staff and ensuring the delivery of exceptional customer service to our clients. This is a part-time position with a Mid-to-Senior Level of seniority, requiring at least 7 years of experience in a similar role.

Responsibilities: - Manage and supervise the support team, including hiring, training, and evaluating performance - Develop and implement procedures and policies to improve customer service and satisfaction - Handle escalated customer inquiries and resolve issues in a timely and efficient manner - Monitor support metrics and KPIs to ensure department goals are met - Collaborate with other departments to improve overall customer experience - Provide regular reports to senior management on support team performance and customer feedback - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Proven experience as a Support Manager or similar role - Strong leadership and team management skills - Ability to prioritize and manage multiple tasks in a fast-paced environment - Excellent communication and interpersonal skills - Energetic and dedicated personality traits - Persuasion skills to influence team members and clients - Visa sponsorship available for qualified candidates - Willingness to travel for occasional business trips - Company equipment provided for work purposes

Benefits: - Visa sponsorship - Travel opportunities - Company equipment - Working environment that sparks creativity and motivation

Equal Opportunity Statement: Koenigsegg Automotive AB is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.