Support Officer

Trustly is seeking a part-time Support Officer to join our team in Malmö, Skåne Län, SE. As an entry-level position, we are looking for individuals with at least 1 year of experience in a similar role. The ideal candidate will be reliable and driven, with strong communication and innovation skills.

Responsibilities: - Provide support to customers through various channels such as phone, email, and chat - Troubleshoot and resolve technical issues related to Trustly's products and services - Maintain accurate records of customer interactions and transactions - Collaborate with internal teams to escalate and resolve complex issues - Continuously improve processes and procedures to enhance the overall customer experience

Requirements: - 1 year of experience in a customer support role - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to work effectively in a fast-paced environment - Proven track record of delivering exceptional customer service - Bachelor's degree in a related field is a plus

Benefits: - Training & professional development opportunities - Gym membership - Free food and snacks provided in the office

Working environment: At Trustly, you will have the opportunity to be part of a company that pioneers change and sets industry benchmarks. You will work in a dynamic and collaborative environment where your ideas and contributions are valued.

Deadline to apply: 2024-06-07

Equal Opportunity Statement: Trustly is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, religion, disability, or any other characteristics protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.