Support Officer

Job Description:

We are looking for a driven and motivated Support Officer to join our team at Tobii Technology in Sollentuna, Sweden. As a Support Officer, you will be responsible for providing assistance to our customers and internal teams to ensure smooth operations and excellent customer service. This is a part-time position at the Associate Level, requiring at least 2 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries and provide technical support via phone, email, and chat. 2. Troubleshoot issues with software and hardware products. 3. Collaborate with internal teams to escalate and resolve complex technical problems. 4. Maintain accurate records of customer interactions and support activities. 5. Assist with product testing and quality assurance processes. 6. Contribute to the improvement of support processes and documentation. 7. Stay up-to-date on product knowledge and industry trends.

Requirements: 1. 2+ years of experience in a customer support role. 2. Strong communication skills and customer service orientation. 3. Excellent time management and organizational skills. 4. Ability to work well in a team and cooperate with colleagues. 5. Technical aptitude and the ability to troubleshoot software and hardware issues. 6. Proficiency in Microsoft Office and CRM software. 7. Bachelor's degree in a related field preferred.

Personality Traits: - Driven - Motivated

Soft Skills: - Time Management - Cooperation

Benefits: - Company equipment - Disability insurance - Free accommodation

Working Environment: At Tobii Technology, we offer an environment where technology is harnessed to drive innovation and efficiency. You will have the opportunity to work with cutting-edge products and collaborate with a dynamic team of professionals.

Equal Opportunity Statement: Tobii Technology is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.