Support Representative

Job Description:

Axis Communications is seeking a hardworking and reliable Support Representative to join our team in Malmö, Skåne Län, SE. As a part-time Support Representative at the Associate Level, you will be responsible for providing exceptional customer support to our clients and partners.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Troubleshoot technical issues and provide solutions to customers. 3. Document customer interactions and resolutions in our CRM system. 4. Collaborate with internal teams to escalate and resolve complex technical issues. 5. Provide product information and assistance to customers. 6. Continuously learn about Axis Communications products and stay updated on industry trends. 7. Assist in creating support documentation and training materials for customers. 8. Meet or exceed performance metrics and customer satisfaction goals.

Requirements: 1. 4 years of experience in a customer support role. 2. Strong problem-solving skills and attention to detail. 3. Excellent communication and interpersonal skills. 4. Ability to work efficiently in a fast-paced environment. 5. Proven track record of meeting and exceeding goals. 6. Technical knowledge or experience with security cameras or surveillance systems is a plus. 7. Must be able to work independently and as part of a team. 8. Willingness to learn and adapt in a rapidly changing industry.

Benefits: 1. Company transportation for business travel. 2. Company-provided equipment for work. 3. Paid sick leave to take care of your health and well-being.

Equal Opportunity Statement: Axis Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other characteristic protected by applicable laws. All qualified candidates are encouraged to apply.

Deadline to Apply: June 21, 2024

If you meet the requirements and are ready to take on a challenging and rewarding role in customer support, apply now to join the Axis Communications team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.