Support Representative - Work from home

Job Description:

Fjällräven is seeking a dynamic and resourceful Support Representative to join our team on a part-time, work-from-home basis. As a Support Representative, you will be responsible for providing exceptional customer service and support to our customers, ensuring their inquiries and concerns are addressed in a timely and professional manner.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat - Assist customers with product information, orders, and returns - Troubleshoot and resolve customer issues effectively and efficiently - Maintain a high level of product knowledge to provide accurate information to customers - Collaborate with other team members to ensure seamless customer service experience - Follow up with customers to ensure their satisfaction and resolve any outstanding issues - Document customer interactions and feedback for continuous improvement

Requirements: - Minimum of 4 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Strong problem-solving skills and ability to think on your feet - Adaptability to changing situations and willingness to learn new skills - Ability to work in a team environment and collaborate with colleagues - Resourceful and able to find creative solutions to customer issues - Comfortable working remotely and managing your own schedule

Benefits: - Free accommodation for remote work setup - Gym membership reimbursement - Joining bonus for successful onboarding

Working Environment: At Fjällräven, we value ongoing learning and development for personal and professional growth. We encourage our team members to continuously improve their skills and knowledge to excel in their roles.

Deadline to Apply: Please submit your application by July 15, 2024.

Equal Opportunity Statement: Fjällräven is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, or any other protected category. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.