Support Specialist

Job Description:

Axis Communications, a leading provider of network video solutions, is seeking a part-time Support Specialist to join our team in Göteborg, Sweden. As a Support Specialist at Axis Communications, you will be responsible for providing technical support to our customers, troubleshooting issues, and ensuring customer satisfaction.

Responsibilities: 1. Provide excellent technical support to customers via phone, email, and chat. 2. Troubleshoot and resolve customer issues in a timely and efficient manner. 3. Document and track customer interactions and issue resolutions in our CRM system. 4. Collaborate with other departments to escalate and resolve complex technical issues. 5. Stay up-to-date on product knowledge and technical certifications. 6. Assist in testing new software and hardware products before they are released to customers. 7. Contribute to the development of knowledge base articles and training materials for customers. 8. Participate in regular team meetings and training sessions.

Requirements: 1. Minimum of 3 years of experience in a technical support role. 2. Strong technical skills and the ability to troubleshoot complex technical issues. 3. Excellent communication and customer service skills. 4. Ability to work independently and adapt to changing priorities. 5. Critical thinking skills and the ability to solve problems creatively. 6. A passion for technology and a willingness to learn new skills. 7. Experience with network video solutions is a plus.

Personality Traits: Independent, adaptable

Soft Skills: Critical thinking, adaptability

Benefits: - Medical coverage - Travel opportunities - Gym membership

Working Environment: At Axis Communications, we encourage curiosity and questioning to fuel innovation and growth. Our team members are encouraged to think outside the box and contribute their unique perspectives to help us achieve our goals.

Equal Opportunity Statement: Axis Communications is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-18

Join Axis Communications and become a part of our talented team dedicated to revolutionizing the way the world interacts with video technology. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.