Support Specialist

The Support Specialist at Peak Performance will be responsible for providing exceptional customer support and technical assistance to clients. This position will require a high level of resourcefulness and motivation to address client inquiries and issues effectively.

Responsibilities: - Responding to customer inquiries via email, phone, or live chat in a timely and professional manner - Troubleshooting technical issues and providing solutions to clients - Collaborating with the technical team to escalate and resolve more complex problems - Providing product demonstrations and presentations to potential clients - Creating training materials and documentation for clients - Conducting remote training sessions for clients on product usage - Assisting the sales team with product demonstrations and client meetings - Collecting feedback from clients to improve product performance and user experience

Requirements: - 2 years of experience in a customer support or technical support role - Strong communication skills and ability to explain technical concepts clearly - Resourceful problem-solving skills and ability to think creatively - Motivated to provide excellent customer service and support - Presentation skills and ability to engage clients during product demonstrations - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and customer support software - Bachelor's degree in Business, Computer Science, or a related field preferred

Benefits: - Disability insurance - Remote work flexibility - Travel and spending expenses covered - Opportunity to work in a dynamic and innovative environment that encourages calculated risk-taking

Equal Opportunity Statement: Peak Performance is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

Application Deadline: June 10, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.