Remote Support Specialist

Job Description:

We are currently seeking a Remote Support Specialist to join our team at Volvo Group in Malmö, Skåne Län, SE. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities: - Provide remote technical support to customers and end-users - Troubleshoot and resolve hardware and software issues through phone, email, or chat - Utilize remote access tools to assist in problem-solving and resolution - Maintain detailed records of all customer interactions and resolutions - Escalate complex technical issues to the appropriate teams for further assistance - Collaborate with team members to improve support processes and procedures - Stay up-to-date on the latest technologies and industry trends to provide the best support possible

Requirements: - Excellent communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Strong problem-solving skills and attention to detail - Dedication to providing exceptional customer service - Resilience in handling difficult or challenging situations - Leadership qualities to guide customers through technical issues - Strong decision-making skills in high-pressure situations

Benefits: - Company transportation - Life insurance - Vision insurance

Working Environment: At Volvo Group, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to innovation and excellence, and we value diversity and inclusion in everything we do.

Deadline to Apply: 2024-06-12

Equal Opportunity Statement: Volvo Group is an equal opportunity employer and is committed to diversity in the workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, nationality, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.