Support Specialist - Work from home

Job Description:

Tobii Technology is seeking a part-time Support Specialist to join our team in Malmö, SE. This position will allow you to work from the comfort of your own home, providing support to our customers and ensuring a positive experience with our products and services.

Responsibilities: - Respond to customer inquiries via phone, email, or chat in a timely and professional manner - Troubleshoot technical issues related to Tobii products and provide solutions - Document and track customer interactions in our CRM system - Collaborate with internal teams to escalate and resolve complex issues - Assist with product testing and quality assurance as needed - Stay up-to-date on product knowledge and training materials - Provide feedback to improve processes and customer satisfaction

Requirements: - 3 years of experience in a customer support or technical support role - Strong communication skills and ability to explain technical concepts to non-technical users - Energetic and driven personality with a passion for helping others - Strong analytical skills and ability to problem-solve effectively - Excellent time management skills and ability to prioritize tasks - Ability to work independently and collaboratively in a remote team environment

Benefits: - Gym membership - Travel opportunities - Relocation allowance

Working Environment: At Tobii Technology, we prioritize understanding and empathy in all interactions. We strive to create a supportive and inclusive work environment where team members can thrive and excel.

Equal Opportunity Statement: Tobii Technology is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 6, 2024

If you meet the requirements and are passionate about providing top-notch customer support, we encourage you to apply for this exciting opportunity to join our team at Tobii Technology.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.