Web Chat Manager

Job Description:

Exeger is seeking a part-time Web Chat Manager to join our team in Sollentuna, Stockholms Län, SE. As a Mid-to-Senior Level professional with at least 8 years of experience in web chat management, the ideal candidate will be driven and dedicated to providing exceptional customer service.

Responsibilities: - Manage all aspects of the web chat platform, including monitoring chat sessions, responding to customer inquiries, and resolving issues in a timely manner - Develop and implement strategies to improve the efficiency and effectiveness of the web chat system - Train and mentor team members on chat best practices and customer service techniques - Analyze data and metrics to track performance and identify opportunities for improvement - Collaborate with cross-functional teams to align web chat goals with overall business objectives - Stay up-to-date on industry trends and best practices in web chat management

Requirements: - Proven experience in web chat management, preferably in a customer service or technical support environment - Strong organizational and planning skills with the ability to prioritize tasks effectively - Excellent communication and interpersonal skills, with a high level of emotional intelligence - Proficiency in chat platform software and other relevant tools - Ability to work independently and collaboratively in a fast-paced environment - Bachelor's degree in a related field (preferred)

Personality Traits: - Driven: Motivated to achieve goals and exceed expectations - Dedicated: Committed to providing top-notch customer service and support

Soft Skills: - Planning: Ability to create and implement strategic plans for web chat operations - Emotional Intelligence: Ability to empathize with customers and provide personalized support

Benefits: - Travel opportunities for training and conferences - Dental insurance for you and your family - Disability insurance for financial security in case of unforeseen circumstances

Working Environment: - Be part of a company that pioneers change and sets industry benchmarks for innovation and customer service excellence.

Equal Opportunity Statement: Exeger is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.