Remote Web Chat Manager

Job Description:

Instabox is seeking a Remote Web Chat Manager to join our team in Sollentuna, Stockholms Län. This part-time position requires an Associate Level seniority with at least 5 years of experience in web chat management. As a Remote Web Chat Manager, you will be responsible for overseeing and managing all aspects of our web chat operations to ensure the highest level of customer service and efficiency.

Responsibilities: 1. Develop and implement strategies to optimize web chat performance, including response time, quality of interactions, and customer satisfaction. 2. Train, coach, and mentor a team of web chat agents to provide exceptional customer service and resolve issues effectively. 3. Monitor web chat conversations to identify trends, improve processes, and provide feedback to agents. 4. Collaborate with other departments to ensure seamless communication and alignment with overall business goals. 5. Analyze data and metrics to track performance and identify areas for improvement. 6. Stay up-to-date on industry trends and best practices in web chat management. 7. Maintain a high level of professionalism and communication with colleagues, clients, and partners.

Requirements: 1. Bachelor's degree in a related field or equivalent experience. 2. 5 years of experience in web chat management or a similar role. 3. Strong communication skills and the ability to lead and motivate a team. 4. Driven and passionate about providing exceptional customer service. 5. Creativity and strategic planning skills to maximize web chat performance. 6. Proficiency in web chat platforms and CRM systems.

Benefits: 1. Training & professional development opportunities to enhance skills and knowledge. 2. Travel & spending expenses covered for work-related activities. 3. Paid Time Off (PTO) for a healthy work-life balance.

Equal Opportunity Statement: Instabox is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, disability, religion, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.