Remote Web Chat Manager

Job Description:

Haglöfs is seeking a Remote Web Chat Manager to join our team in Stockholm, SE. As a Mid-to-Senior Level professional with at least 6 years of experience in web chat management, the ideal candidate will be responsible for overseeing the day-to-day operations of our online chat platform, ensuring a seamless and positive customer experience. This part-time position requires a reliable and adaptable individual with excellent problem-solving and negotiation skills.

Responsibilities: 1. Manage and monitor the company's web chat platform to provide timely and accurate responses to customer inquiries. 2. Train and supervise a team of web chat agents, ensuring they adhere to company policies and procedures. 3. Develop and implement strategies to improve web chat performance and customer satisfaction. 4. Analyze chat data and customer feedback to identify trends and areas for improvement. 5. Collaborate with other departments, such as customer service and marketing, to align web chat initiatives with overall business goals. 6. Stay up-to-date on industry trends and best practices in web chat management.

Requirements: 1. At least 6 years of experience in web chat management or a related field. 2. Strong communication and interpersonal skills. 3. Ability to work independently and as part of a team. 4. Proficiency in web chat software and customer relationship management systems. 5. Bachelor's degree in a relevant field preferred.

Benefits: - Company transportation - Company equipment - Retirement plan

Working Environment: At Haglöfs, we provide a dynamic workplace that values teamwork, fostering innovation, and shared success. Our employees are encouraged to collaborate and support each other in achieving our common goals.

Equal Opportunity Statement: Haglöfs is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.